CRM & E-Commerce Administrator

Join zonakacamata as a CRM & E-Commerce Administrator and play a pivotal role in enhancing customer relationships and optimizing our online sales platform. This position is ideal for detail-oriented professionals passionate about digital commerce and customer engagement.

At zonakacamata, we are a leading eyewear retailer in Surabaya, dedicated to providing high-quality products and exceptional customer service. As a CRM & E-Commerce Administrator, you will be part of our dynamic team, working closely with our sales and marketing teams to ensure our customers have a seamless shopping experience.

In this role, you will be responsible for managing our customer data, analyzing sales trends, and implementing strategies to improve our e-commerce platform. You will use tools like Shopify, Mailchimp, and Google Analytics to drive our digital commerce efforts.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and maintain customer data in our CRM system, ensuring accuracy and completeness.
• Analyze sales data to identify trends and opportunities for growth.
• Implement and optimize our e-commerce platform, ensuring a seamless shopping experience for our customers.
• Create and manage email marketing campaigns using Mailchimp to engage our customer base.
• Monitor and report on website performance using Google Analytics and other tools.
• Collaborate with the sales and marketing teams to develop and implement customer engagement strategies.
• Provide excellent customer service, resolving issues and answering inquiries in a timely manner.
• Stay up-to-date with industry trends and best practices in digital commerce and customer engagement.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Minimum 2 years of experience in a CRM or e-commerce administration role.
• Proficient in using CRM systems like Salesforce or HubSpot.
• Experience with e-commerce platforms like Shopify or Magento.
• Familiarity with email marketing tools like Mailchimp or Constant Contact.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

Lowongan Terkait